Traci Ainge
Director of Spa and Wellness @The Inn at Rancho Santa Fe
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WORK HISTORY
Director of Spa and Wellness @The Inn at Rancho Santa Fe
Rancho Santa Fe, CA, US
Currently training all staff for Forbes Classification for 2025.*Collaborate weekly with upper management to ensure systematic success in delivering outstanding guest service.*Manage relationships with all external wellness providers.*Implement a comprehensive training program for the spa team focused on ongoing product knowledge, industry trends, and customer satisfaction.*Maintain a consistent 95% above satisfaction rating on all Guest Comment Cards.*Attend industry events to stay informed on emerging trends within the sector.*Monitor and hold staff accountable for retail sales, guest satisfaction feedback, and service upgrades.*Oversee inventory management systems, ensuring losses remain below 7%.*Partner with the Director of Sales and Marketing to ensure a cohesive marketing message and launch new promotions quarterly.*Conduct monthly staff meetings, incorporating incentives and recognizing team members who exceed expectations in service delivery.*Manage the P&L diligently to drive revenue growth and profitability, with monthly meetings alongside the Director of Finance to assess profitability progress.
EDUCATION
California State University, Long Beach
Bachelors, English
ABOUT TRACI AINGE
Traci Ainge is a seasoned professional specializing in guiding management and staff to…
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