Tracey Underwood
Business Leadership Coach and Facilitator - Developing our Franchise Owners @Caremark Ltd
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WORK HISTORY
Business Leadership Coach and Facilitator - Developing our Franchise Owners @Caremark Ltd
Create, implement and deliver a leadership development and coaching strategy across the network, circa 140 franchise owners, with the aim to increase the overall business and leadership capabilities thus enabling key deliverables within their business to be met.To guide, support, coach, mentor and motivate Caremark Franchise Owners to realise their Company’s Mission, Vision, Values, Culture and Strategy.Create and facilitate a 9-month leadership development programme for existing and new franchise owners ensuring relevance, robustness, and impact.Gain accreditation from the Institute of Leadership at Member Grade for the programme.Collaborate with the Senior Leadership Team of Caremark Ltd (Franchisor) in terms of Vision, Values, Culture and Strategy.Increase the leadership and management capabilities within the Franchisor leadership and management team.
EDUCATION
Institute of Leadership
Member Grade
Oxford Coaching and Mentoring (OCM)
Coaching
ABOUT TRACEY UNDERWOOD
Operational improvement specialist, with track record of delivering performance and profitability improvement across the health, care, and leisure sectors. Experience in senior operational management, organisational development, leadership, change and consultancy roles, focussed on improving performance, building leadership capability, nurturing performance cultures, and ensuring national alignment to standard operating models. I am passionate about driving a people-focused culture to drive improvement in operational performance, investing my time in developing leaders, managers and teams, and creating dynamic “can do” cultures. Adding value, being a trusted partner, a team player and enjoying my work life are important to me. I have delivered results across customer-facing service sectors, always in fast-paced, KPI-driven and often emotionally challenging environments where team performance matters. Emotionally intelligent and an engaging and inspiring leader, I thrive on finding ways to unlock talent and put in place the right support to improve quality and performance and navigate businesses through change.
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