Tracey Ryan

About Tracey Ryan

Business-minded and focused professional with more than 15 years of experience…

Experience

1. Operations Project Manager

   Biotrack

   Mar 2022 — Present · Fort Lauderdale, FL, US

   Identify areas of opportunity within the Business Units and action those opportunities as appropriate.• Act as project manager for operational improvement initiatives, ensuring appropriate use of Project Management methodologies. Support continuous improvement initiatives.• Develop project plan/timeline estimation and identify key milestones for the Operations team.• Monitor, track, and complete project tasks, ensuring outputs are timely, high quality, and tailored to stakeholder needs.• Salesforce Administration & Management – support internal teams (Support, Sales, Marketing, Billing) with identifying and implementing workflow & automation improvements, Org enhancements, troubleshooting bugs, and creating reports & dashboards.• Tier 3 Facilitation & Management – lead daily standup with internal stakeholders, prioritize ticket and project workload of Tier 3 support agents, identify & implement process improvements.• Act as liaison between client-facing teams and Product Management & Engineering teams – create necessary bug and feature request tickets in JIRA for Engineering, work with Product Manager to prioritize needs and participate in Developer Standup and Refinement meetings.• Generate managerial and Executive level reports required to inform decision making (e.g. sales, service metrics, product and billing). Support operations through routine report analysis.• Develop and implement operational processes required to support essential business functions, including SOP creation.• Engage with strategic clients, ensuring a high-quality customer experience. Monitor, track, and coordinate the support required to address key client issues.• Assist Government project management team with documentation, plans, and process improvements as needed. Collaborate with team on all RFPs, including work plan, content and strategy. • Provide an additional escalation resource for risks, issues, staff, and customers with an aim to reduce Executive escalations.

Education

• Florida State University

  MS, Nutrition

  2004 — 2006

• University of Florida

  BS, Food Science and Human Nutrition

  2000 — 2004

Skills

• Call Centers
• Project Planning
• Team Building
• Management
• Recruiting
• Team Leadership
• Program Management
• Strategy
• Account Management
• Change Management
• Project Management
• Nutrition
• Process Improvement
• Coaching
• Leadership
• Marketing
• Public Speaking
• Forecasting
• Advertising
• Cross-Functional Team Leadership
• Marketing Strategy
• Customer Service
• Integration
• Microsoft Excel
• Microsoft Office
• Blogging
• Vendor Management
• Customer Satisfaction
• Training
• New Business Development
• Time Management
• Operations Management
• Troubleshooting