Tracey M.
IT Pro with over 15 years of IT Support experience
- Role
- Service Desk Analyst at Aspen Technology
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Tracey M.
Strong background in information technology, customer service, and sales.
Experience
Service Desk Analyst
Apr 2021 — Present · Houston, TX, US
Onboard new hires and give IT orientation.+ Research and resolve desktop support issues. Track, monitor, and document issues for the knowledge base.+ Work with other team members to improve processes, decisions, and collaborate on existing issues.+ Support users with issues such as: Hyper-V, networking, hardware, software, mobile devices, printers, and Office 365.+ Collaborating on the project for our new ticketing system.+ Apart of our Women’s Leadership Forum where I have held events that have included many women in leadership.
Education
ITT Technical Institute
Associate of Applied Science - AAS
2011 — 2013
Morton Ranch High School
High School Diploma
2004 — 2008
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