Tracey Fredricks

About Tracey Fredricks

I am a strategic operations and enablement leader with deep expertise in in governance, program management, and process improvement. With experience spanning corporate, healthcare, and nonprofit sectors, I bring a track record of designing systems that streamline execution, strengthen accountability, and align diverse stakeholders toward common goals.At American Express, I manage enterprise-wide initiatives that sit at the intersection of strategy, enablement, and culture. I advise 13 global Employee Resource Groups across 130+ chapters, while also designing frameworks and processes that enhance program execution and operational effectiveness. In this capacity, I’ve developed solutions that not only foster an inclusive culture but also ensure clarity, alignment, and measurable results across a workforce of employees.My career is anchored in building solutions that scale. At AVIA Health Innovation, I implemented governance and recruitment structures that increased team diversity by 35% and launched a company-wide ERG program that engaged 95% of underrepresented employees. At Boston Medical Center, I introduced a SaaS platform that streamlined patient access to community resources, improving efficiency across clinical workflows. I thrive on turning complex challenges into structured, actionable strategies. By combining an eye for process improvement with a commitment to people-centered outcomes, I help organizations operate with greater clarity and agility—while building cultures where employees and business goals can succeed together.

Experience

1. Diversity, Equity and Inclusion Manager

   American Express

   Jan 2022 — Present

   Developed and executed a governance model for the Employee Resource Group (ERG) program, aligning 136 chapters across 18 global markets with enterprise priorities Rolled out enterprise-wide governance initiatives; created process maps, toolkits, and training materials for 500+ ERG leaders to drive consistency, compliance, and adoption Designed and launched a digital consulting intake platform and a standardized review process across 35 ERG chapters in two markets; streamlined the review of 350+ consultation requests since launch Spearheaded a cross-functional workgroup (Legal, Corporate Affairs, Colleague Relations, Workplace Experience) to anticipate and mitigate reputational, operational, and compliance risks related to ERG programming; established guiding principles and approval protocols Leads a cross-functional team in the delivery of cultural observances (e.g, Black History Month, Asian Pacific American Heritage Month, Pride Month); leverages SOPs and RACI frameworks to ensure disciplined planning, risk mitigation, and delivery of high-impact programming for colleagues globally Delivers actionable insights to senior leadership and Executive Committee members through metrics and performance tracking, enabling data-driven decision-making and measurable progress towards goals

Education

• Harvard T.H. Chan School of Public Health

  Master of Public Health - MPH, Social and Behavioral Sciences

  2013 — 2015

• University of Michigan

  Bachelor of Arts - BA, Sociology

  2006 — 2010

Skills

• Program Management
• Research
• Public Health
• Program Development
• Recruiting
• Curriculum Development
• Program Evaluation
• Sas Programming
• Qualitative Data
• Data Analysis
• Nonprofit Organizations
• Endnote
• Stata
• Project Management
• Qualitative Research
• Community Outreach
• Microsoft Office
• Mass Mailing
• Technical Assistance
• Grant Writing
• Public Speaking
• Adobe Contribute
• Data Entry
• Irb
• Literature Reviews
• Study Recruitment
• Marketing
• Project Planning
• Large Group Facilitation
• Databases