Tracey Cramond
Commercial Advisor @NHS Shared Business Services
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WORK HISTORY
Commercial Advisor @NHS Shared Business Services
Manchester, GB
Working with the NHS and wider public sector to shape the end-to-end patient safety experience, drive transformation across key stages of the patient safety journey. Work to deepen relationships with customers and work to achieve their targets. Account Management of key NHS Customer Trusts engaging via various channels. Provide advisory service on procurement opportunities, trust spend analysis, and interpretation of reporting.Provide advice and guidance to support the NHS Scan4Safety programme requirements. To offer holistic wrap-around service provision/solutions to the NHS and local authorities for the adoption of GS1 and PEPPOL standards. To improve patient, product, place and process track and traceability across hospital and community sites, as well as improve business to business transactional processes. Lead on customer experience strategy and take responsibility for planning, developing and managing three geographical regions, North East, Yorkshire & the Humber. Leading on overall customer communication and engagement plans aimed at measurably increased uptake of SBS frameworks and wider business services. Responsible for ensuring that customer satisfaction across all engagement points is paramount, and will need to embed relevant measurements across a range of corporate events and customer focused activities.Customer Experience and Relationship ManagementDrive a ‘customer first approach\'.Develop holistic customer journeys and work with our wider business team to shape all customer touchpoints: events, digital and print communication, social media interactions.Develop and implement an overarching customer communication plan, in relation to customer information needs. Events/Experiential marketingDevelopment, management, implementation of customer events, events that are tailored to meet the needs of the customer, bringing together business services lines, innovation, solutions and industry.
EDUCATION
ST ANDREW'S HIGH SCHOOL
ENGLISH LANGUAGE, ENGLISH LITERATURE,ART, MATHEMATICS, FRENCH, GEOGRAPHY, BIOLOGY
QA
Prince2 (R) Foundation
Scheiddeger College
Diploma, Secretarial
SKILLS
ABOUT TRACEY CRAMOND
Vast experience across both private and public sector across many corporate disciplines.…
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