Tracey Williams
IT Senior Leader at Maximus with expertise in IT Strategy, Service Delivery, CRM, IT Process Engineering, Leadership and Continuous Improvement.
- Role
- IT Senior Leader at Maximus
- Location
- Bradenton, FL, US
- LinkedIn followers
- 500 followers
About Tracey Williams
IT Senior Leader with over 25 years of experience in leading and managing IT projects, teams, and initiatives that align with the organization\'s goals and vision. I have ITIL v3 and Certified Knowledge Management (CKM) credentials, as well as multiple certifications in cloud computing, agile methodologies, and customer service.Currently, I work with Maximus, a leading provider of government services worldwide, where I oversee the strategic planning, budgeting, vendor management, and adoption of emerging technologies such as HPC, ML/AI, and cloud computing. I am passionate about driving digital transformation and innovation, streamlining IT operations for efficiency and optimization, and delivering solutions that enhance customer experience and satisfaction. I have successfully led multiple IT projects that resulted in improved performance, quality, and security of the IT infrastructure and services. I also have a strong track record of building and maintaining relationships with internal and external stakeholders, fostering a collaborative and supportive work culture, and mentoring and developing IT talent.
Experience
IT Senior Leader
Dec 2022 — Present · Pittsburgh, PA, US
Education
West Virginia University
Bachelor's degree
West Virginia University
Bachelor of Business Administration - BBA
West Virginia University
Bachelor's degree, Elementary Education and Teaching
Waynesburg University
Business Administration and Management, General
1990 — 1994
Cambria- Rowe Business College
Associate, Information Technology
1986 — 1988
Skills
- IT Service Management
- Change Management
- Software Development
- Management
- Strategy
- Disaster Recovery
- Call Centers
- Team Leadership
- Project Management
- Pharmaceutical Industry
- Business Process Improvement
- Service Management
- Service Desk
- Service Delivery
- Microsoft Access
- Program Management
- Remedy
- Security
- Enterprise Software
- Call Center
- Bmc Remedy
- Vendor Management
- Integration
- Leadership
- Customer Relations
- Testing
- Access
- Incident Management
- Itil
- Customer Service
- System Administration
- Software Documentation
- Sdlc
- IT Management
- Sla
- Cross-Functional Team Leadership
- Process Improvement
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