Tracey Watkins
Director of Revenue Cycle @R1 RCM
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WORK HISTORY
Director of Revenue Cycle @R1 RCM
Drive SLA performance across assigned portfolios, achieving 95% quality, 95% productivity, and 85% of inventory processed within 72 hours.• Make real-time staffing and capacity decisions based on inventory levels, payer mix, and workflow demand to maintain service continuity and financial outcomes.• Maintain a strong client-facing presence and lead operational discussions within assigned scope; partner cross-functionally to ensure end-to-end workflow coordination.• Oversee patient services/support operations, including patient-centered policy execution and resolution of escalated complaints.• Monitor and report KPIs—including productivity, quality, SLA attainment, inventory aging, and A/R outcomes—using operational analytics, work-queue reporting, and dashboards; ensure adherence to payer, regulatory, and client requirements.• Lead, coach, and develop managers and front-line leaders in a fully remote operating model with a hands-on, data- and workflow-driven leadership approach.
EDUCATION
Volunteer State Community College
Health/Health Care Administration/Management
SKILLS
ABOUT TRACEY WATKINS
Experienced Director of Operations with a demonstrated history of working in the hospital & health care industry. Skilled in Oracle Database, Healthcare Management, Business Development, A/R Collections, and Training. Strong operations professional graduated from Volunteer State Community College.
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