Tracey Pregon
Client Manager at Optum
- Role
- Client Success Manager Client Services at Optum
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Tracey Pregon
Healthcare Revenue Cycle & Operations Executive with 25+ years of experience leading…
Experience
Client Success Manager Client Services
Feb 2023 — Present · FL, US
Overseeing 287M in annual revenue, including 9M in direct contributions to company revenue. I bring 20+ years of expertise in managing complex client relationships and driving operational and financial excellence in the healthcare industry. I have successfully built and maintained strategic partnerships with clients & cross-functional teams (Ops/IT/Finance/Compliance) to ensure seamless onboarding, robust reporting and exceptional client satisfaction. My responsibilities include analyzing payor issues and trends, quantifying denial impacts while driving improved AR performance for best practices resulting in upselling and new business opportunities. Dedicated to generating new business and driving revenue growth, I establish strategic objectives, set measurable targets and collaborate across all levels of the organizations to develop actionable plans that resolve challenges, expand service offerings and foster retention and growth. My track record demonstrates a commitment to excellence, innovation and client-centric solutions that drive both client and company success.Selected Achievements:Successfully transformed at risk clients into “net promoters” from a Net Promoter Score (NPS) of under 5 to 10 by consistently building trusting relationships, identifying client needs and revenue issues/trends resulting in improved cash flow & reduction in AR. Customer Service satisfaction Net Promoter Score (NPS) of 10 maintained for 13 years, multiple large clients.Successfully managed 60+M in revenue for large New York City hospital & ancillary sites. Currently manage 287M for multiple large hospitals and ancillary sites in Westchester County, NY. Devised transition plan for migrating clients from ICD9 to ICD10 including identifying key diagnosis codes, coordinating training, and establishing tracking and reporting processes. I have experience managing multi-specialties accounts.
Education
Lehman College
Courses in Psychology
1989 — 1989
Essence of Thyme College of Holistic Studies
Certificate, Aromatherapy
SUNY Westchester Community College
Courses in Business Admiistration
1985 — 1987
Penn Foster College
Bachelor of Business Administration (BBA)
2014
Bergen Community College
Courses in Pubic Speaking, Communication and Business Administration
1991 — 1992
Skills
- Teaching
- Public Speaking
- Revenue Cycle Management
- Hipaa
- Practice Management
- Contract Negotiation
- Medical Billing
- Healthcare Management
- Healthcare Information Technology
- New Business Development
- Negotiation
- Microsoft Office
- Healthcare Industry
- Managed Care
- Budgets
- Physicians
- Management
- Team Building
- Strategic Planning
- Leadership
- Revenue Cycle
- Ms Excel Pivot Tables
- Hospitals
- Project Management
- Process Improvement
- Powerpoint
- Microsoft Excel
- Healthcare Consulting
- Healthcare
- Research
- Employee Benefits
- Ehr
- Cash Flow Forecasting
- Emr
- Medicare
- Consulting
- Customer Service
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