Tracey Pelella
Avangrid
Middlebury, CT, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Avangrid
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SKILLS
Business Process ImprovementWorkforce ManagementCustomer SatisfactionProject ManagementCross-Functional Team LeadershipCustomer ExperienceStrategic PlanningCustomer ServiceManagementPerformance ManagementForecastingCall CentersCustomer RetentionTrainingTelecommunicationsCall CenterLeadershipBusiness AnalysisChange ManagementCrmProcess ImprovementContact CentersTeam BuildingVendor ManagementStrategy
ABOUT TRACEY PELELLA
Skilled senior customer service leader with extensive experience in managing contact…
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