Tracey Jackson
Driving Business Insights & Process Improvements | Bridging Strategy and Technology | Building Strong Partnerships Through Collaboration
- Role
- Senior IT Business Analyst (HR) at Rehlko
- Location
- Grafton, WI, US
- LinkedIn followers
- 500 followers
About Tracey Jackson
With over 15 years of experience as a Senior IT Business Analyst, I excel at bridging the…
Experience
Senior IT Business Analyst (HR)
Mar 2024 — Present
Technical Delivery Manager for Workday and ADP ImplementationLed a team in the successful implementation of Workday and ADP, integrating 22+ applications.Learned the technical integration role and completed Workday Training on Creating and Securing integrations. Led the group through extensive SIT/UAT testing, successfully hitting our completion date for cutover and go-live tasks.Mentorship and Process ImprovementActed as a mentor to junior business analysts, fostering their growth and defining process improvements for the BA team.Business Requirements and CollaborationCollaborated closely with business partners to elicit, analyze, and document business requirements with a deep understanding of the customer journey. Utilized JIRA and Confluence to assist the Product Owner with user stories and acceptance criteria. Ensured stories developed in JIRA met the Definition of Done (DOD); aided in creating test cases and conducting regression testing.Facilitated requirement-gathering and design sessions with user communities, effectively communicating expectations to the IT Development team.Reviewed and negotiated business solutions to meet requirements delivered to the business.Stakeholder Engagement and Project ManagementWorked with multiple stakeholders to assess the impact of proposed solutions, facilitate deployments, and minimize disruption to services.Filled the role of project manager as needed, ensuring accountability for both business and IT deliverables required to execute projects.Continued Learning and ExpertiseContinued expanding knowledge of Salesforce, including Sales Cloud, Service, and Sales Marketing, by actively participating in Trailhead Salesforce learning programs.Demonstrated expertise in Workday, ADP, SAP CRM, FI, MM, Data & Analytics, and other eCommerce tools.
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