Tracey Ferstler
Vice President, US Dental & Life Claim and Service Operations at MetLife
- Role
- Vice President, Dental & Life Claim and Service Operations at MetLife
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Tracey Ferstler
I am an Operations Executive with extensive experience driving growth within large-scale operations in the US Group Benefits market. I have cultivated talent to develop self-reliant teams who have a clear vision for strategic delivery.
Experience
Vice President, Dental & Life Claim and Service Operations
Jul 2022 — Present
Head of Dental and Life Claims and Service (call center) Operations in the US Group Benefits business across small, regional, and national market segments. Execute annual operating budget of $125M across 870 direct associates and FTE\'s of work indirectly through vendor services across the US and global locations. Responsible for all aspects of operational and service delivery for over 31M Dental claims a year, 250K Life claims, 2M Dental Member calls and 900K Life service calls. Experience with managing a successful culture of delivering high quality customer care, while continually improving the organizations’ efficiency and innovation to remain best in class.
Education
Cazenovia College
Bachelor of Science (B.S.)
Northcentral University
Ph.D., Organizational Psychology
University of Arkansas at Little Rock
M.A.
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