Tracey Eason-Riddle

About Tracey Eason-Riddle

Experienced Project Manager with a history of working in the tech industry. Skilled in Service Delivery, Customer Facing Roles, Managed Services and Business Process Improvement. Agile first, project management professional who has collaborated with Cross-functional and Off-Shore teams for 16 years at Cisco. Servant leadership style. I encourage all voices to be heard on my teams.https://enneagramuniverse.com/enneagram/learn/enneagram-types/enneagram-type-1-the-reformer/

Experience

1. Strategy & Planning Manager

   Cisco

   Jul 2020 — Present · Raleigh, NC, US

   Release Train Engineer for Product Management - Testing service linesManage 12 developers in another regionDrive test case automation package developmentDecision maker on prioritization of production bugs being fixedOwn requirements for our organization\'s Tableau KPI dashboardsLead listening sessions with production engineers to gather requirements for new featuresSupport the team to achieve roadmap commitments, remove impediments, identify, and resolve conflicts, facilitates communication within scrum teams, other engineering organizations and upper management.Promotes Agile mindset and proficiency across the organizationUse Jira Align and Jira Cloud

Education

• East Carolina University - College of Business

  BS, Business Administration

  1986 — 1991

Skills

• Six Sigma Black Belt
• Project Planning
• Six Sigma
• Managed Services
• Project Delivery
• Service Delivery
• Data Center
• Cisco Systems Products
• IT Strategy
• Cross-Functional Team Leadership
• Telecommunications
• Program Management
• Product Management
• Process Improvement
• Cloud Computing
• Software Project Management
• Cisco Technologies
• Pmp
• Testing
• Customer Facing Roles
• Project Management
• Vendor Management