Tracey Chen
Sr Customer Success Manager @DataVisor
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WORK HISTORY
Sr Customer Success Manager @DataVisor
EDUCATION
University of Waterloo
Master of Mathematics, Statistics
Southwestern University of Finance and Economics
Bachelor of Economics & Bachelor of Management, Financial Statistics and Risk Management
McGill University School of Information Studies
Graduate Certificate, Cyber Security
ABOUT TRACEY CHEN
Tracey Chen is a fraud and risk professional across financial services, ecommerce, and SaaS. She brings over 10 years of hands-on experience in risk management, including credit risk modeling and optimization, credit card fraud strategy, ecommerce and merchant fraud.Currently at DataVisor, she partners with clients across financial services, marketplaces, and card issuers/processors to detect and prevent fraud and money laundering. She translates complex data into actionable insights, enabling teams to make the right decisions at the right time. Known for her analytical rigor and attention to detail, she focuses on client enablement and driving post-sale success in SaaS environments.
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