Trace L.

About Trace L.

As a Campus Residential Dining Director at Chartwells Higher Education Dining Services, I bring over 10 years of experience in the hospitality industry, specializing in business dining, sports and entertainment, and higher education. I am passionate about providing high-quality food and service to customers, staff, and clients, while ensuring operational efficiency and profitability.I have demonstrated financial acumen and business expertise, effectively managing resources, controlling costs, and optimizing profitability. I have also fostered positive relationships and open communication with staff, students, and management, achieving customer satisfaction and service expectations. In addition, I have utilized my ServSafe certification and instructor credentials to coach, train, and develop peers and teams, enhancing their professional growth and retention. I am always looking for new opportunities to learn, improve, and contribute to the success of Chartwells and the higher education community.

Experience

1. Residential Dining Director

   Chartwells Higher Education Dining Services

   Nov 2022 — Present · Minneapolis, MN, US

   Demonstrated financial acumen and business expertise, effectively managing resources, controlling costs, and optimizing profitability.• Fostered positive relationships and open communication with staff, students, and management to achieve customer satisfaction and service expectations.• Utilized my experience to provide coaching, guidance, and support to peers, encouraging their professional development and building a talent bench to promote their growth and enhance operational retention.• Collaborated closely with senior management to effectively lead and motivate teams, deliver comprehensive training, and ensure strict adherence to union, University, and brand guidelines.• In close coordination with Chartwells\' marketing and culinary teams, I assisted in the implementation of innovative events aimed at driving measurable improvements in customer satisfaction and participation.

Education

• Minnesota School of Business

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• St. Cloud State University - Herberger Business School

  General Studies

• Minnesota School of Business

  Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General

  2009 — 2011

Skills

• Catering
• Banquets
• Inventory Management
• Hospitality Management
• Food Preparation
• Event Planning
• Food Service
• Micros
• Revenue Analysis
• Food
• Hospitality
• Fine Dining
• Servsafe
• Menu Costing
• Pre-Opening
• Food & Beverage
• Restaurants
• Menu Development
• Hospitality Industry
• Food Safety
• Restaurant Management