Tammie Presser

About Tammie Presser

CAREER SUMMARY:Mission-minded, dynamic and tech-savvy executive leader with over 25 years of experience in customer success, professional services, account management and sales operations, focused on enterprise-level SaaS, big data, social media, programmatic video and online digital publishing (display, video, mobile) since • Big picture strategic and tactical leader with an eye for detail. • Highly analytical and metrics-driven, with the ability to adapt and lead through multiple growth phases and cross-functional transformation. • Proven track record of success as a leader in both start-up and large company environments, with experience scaling and building customer success organizations from 4 to 20+ people. • Extensive experience hiring, recruiting, retaining, managing, and mentoring a team of highly skilled, metrics-oriented team members (account managers, support, training, implementation & enablement). • Acquisition “veteran” with eight (8) company acquisitions under my belt.EXPERTISE:Executive Leadership Operations Management Go to Market Pricing & Strategy Customer Success Employee Engagement Digital Transformation Strategic Planning & Execution Social Media Support Customer Relationship Management (CRM) Learning & Development/Training Quality, Performance & KPIs Customer Experience Customer Support Contract Negotiation Renewals Upsell Cross sell Starts Ups Stakeholder Buy-in Post-acquisition Integration Change Management Global Team Management Customer Health Customer Segmentation & Cohort Success Playbooks

Experience

1. Vice President, Customer Success

   Grokker

   Oct 2020 — Present

   Grokker is the market leader in providing large organizations with a digital wellbeing platform featuring a large and broad library of on-demand wellbeing videos combined with social features designed to engage and connect employees wherever they are in their wellness journey, across all 5 dimensions of wellbeing: fitness, nutrition, sleep, mental health, and financial wellbeing.

Education

• Stanford University

  Bachelor’s Degree in International Relations, minor in Spanish, International Relations and Affairs

Skills

• Online Marketing
• Content Development
• Digital Marketing
• Relationship Marketing
• Salesforce.com
• Project Management
• Direct Response
• Advertising
• Customer Experience
• Start-Ups
• Marketing Strategy
• Strategic Partnerships
• Client Services
• Product Launch
• A/B Testing
• Digital Media
• Integrated Marketing
• New Media
• Social Media
• Online Advertising
• Account Management
• Strategy
• E-Commerce
• Project Delivery
• Superior Client Service
• Social Media Marketing
• Customer Engagement
• Product Marketing