Tim Pomerleau

About Tim Pomerleau

Experienced - Over 25 years of progressive and diversified Information Technology experience and the ability to adapt quickly to new and changing situations. Broad technical background and proven capabilities in a wide variety of Information Technology, Information Systems, and Data Processing disciplines.Detail Oriented - Able to understand complex technical requirements and realize the detail necessary to achieve success. Combines attention to detail and big picture understanding into a creative and thorough approach to requirements gathering, problem solving, service delivery, and document preparation.Communicator - Builds rapport quickly with customers and colleagues, and able to interact productively with people at all organizational levels. Able to effectively present, discuss, and explain complex technology concepts and solutions in easy-to-understand terms for all levels of technical ability.Leader & Mentor - Leads by example through demonstration of strong work ethic, professionalism, responsibility, and integrity. Acts as a mentor to junior colleagues by displaying a passion for technology and customer satisfaction, a relentless pursuit of excellence, and a deep understanding of technology in a business environment.KEY ACCOMPLISHMENTS Developed standardized solutions and offerings for Modern Endpoint Management at TEKsystems, including pre-sales and solutioning collateral and templates, deliverable definition, and documentation templates. Featured on the “Reshaping the World of Work: The Technology Perspective” podcast. Created a standard RFP Response process and template for complex combined services offerings that include multiple partners and expanded SHI’s portfolio of service offerings and programs through the development of sales collateral, SOW templates, deliverable definition, and project documentation. Created standard document deliverable templates, and trained services personnel on proper use and completion for customer delivery. Key contributor to the development of Services delivery strategy and processes, while successfully delivering over 50 engagements between 2006 and 2007 at SHI, and was instrumental to Microsoft’s recognition of SHI as a Distinguished DDPS Partner - featured in a video Case Study at the 2007 Microsoft Worldwide Partner Conference. Consistently achieved and maintained high Customer Satisfaction scores on customer evaluations for all delivered services engagements at SHI, CDW, and TEKsystems.

Experience

1. Digital Solution Architect - End User Services

   Lenovo

   Nov 2025 — Present · US

   Lenovo’s Solutions and Services Group (SSG)- Digital Workplace Solutions (DWS)Evaluate business issues and client requirements from sales Leads and Requests for Proposal/ Requests for Quotation (RFPs/RFQs) to develop custom and cost-effective Managed or Professional Digital Workplace services solutions for clients.Provide client engagement and expertise of Lenovo digital solutions, collaborate with internal teams and Lenovo Services Delivery Partners, on point for scoping the requirements, identifying appropriate delivery strategy, align costs to plan of record, communicate across internal stakeholders and the client.Develop Statement of Work (SoW) contracts with the selected business partner and/or customer and service delivery partner, including negotiation with the partner, internal delivery stakeholders, and client representatives to ensure that requirements are explicitly documented to prevent exposure.Manage assigned opportunities and contribute to the overall growth of Lenovo’s digital business.

Education

• DeSoto County High School

  Diploma, High School

  1984 — 1988

• Troy University

  Associate’s Degree, General Studies

  1989 — 1991

Skills

• Project Estimation
• Pre-Sales
• Citrix
• Vdi
• Vmware
• Microsoft Products
• Desktop Optimization
• IT Solutions
• Vmware Vsphere
• Desktop Administration
• Network Support
• System Deployment
• End User Computing
• Windows 10
• Windows Vista
• Desktop Application Support
• Sales Presentations
• Team Leadership
• Sccm
• Project Management
• Network Administration
• Desktop Support
• Cloud Computing
• Citrix Xenapp
• Enterprise Software
• Customer Engagement
• Windows 7
• Solution Architecture
• Technical Support
• Citrix Xendesktop
• Rfp
• Systems Management
• Channel Partners
• Network Architecture
• Desktop Deployment
• Microsoft Technologies
• Professional Services
• Sow
• Virtualization
• Customer Service