Toyin Aworunse
Customer Service Specialist @Liveops, Inc.
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WORK HISTORY
Customer Service Specialist @Liveops, Inc.
US
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Cross-trained and backed up other customer service managers.Responded to customer requests for products, services, and company information.Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Optimized customer support by establishing collaborative service environments through targeted operational initiatives.Exhibited high energy and professionalism when dealing with clients and staff.Sought ways to improve processes and services provided.Collected and returned un-purchased or returned items to correct shelf locations and arranged displays to promote sales.Utilized customer service software to manage interactions and track customer satisfaction.Managed timely and effective replacement of damaged or missing products.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Answered constant flow of customer calls with minimal wait times.Met customer call guidelines for service levels, handle time and productivity.Tracked customer service cases and updated service software with customer information.Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.Answered customer telephone calls promptly to avoid on-hold wait times.Promoted available products and services to customers during service, account management, and order calls.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Processed customer service orders promptly to increase customer satisfaction.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
EDUCATION
Olabisi Onabanjo University(O.O.U)
Bachelor's degree, Computer Science
Virginia International University
Masters, Information Systems Management
Liberty University
PHD in Engineering, Computer Engineering
ABOUT TOYIN AWORUNSE
An experienced IT Professional with over 7 years experience in system administration. A result driven professional with a demonstrated ability to work with and lead cross-functional technical and non-technical groups.Knowledgeable and dedicated customer service professional with extensive experience in technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.Excellent knowledge and experience in various environments and technologies including legacy, client/server, and/or web-based technologies. Built and continue to build effective relationships with IT management and staff, as well as external stakeholders.
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