James Townsend
Head of IT Service and Operations @Premium Credit Ltd
Signup · Get unlimited contacts
WORK HISTORY
Head of IT Service and Operations @Premium Credit Ltd
IT SLT member responsible for: Change Management 1st Line / Service DeskIncident ManagementMajor Incident ManagementProblem ManagementBusiness Continuity Management Reporting to: CIOImplementation of ITIL processes to support certification against Team mentoring for service improvementDrive transparency in reporting
EDUCATION
Coventry University
Bachelor of Arts (BA), Emergency and Disaster Management
SKILLS
ABOUT JAMES TOWNSEND
I am a Service focussed IT Manager, with hands on delivery experience and management of: Service Desk, End User Computing, Major Incident Management, Change Management, Problem Management, Asset Management, Capex and Opex management, Supplier Management, Risk Management, Business Continuity, Disaster Recovery and have provided reporting to all mangement tiers. Workstreams where I have taken a leading or central role include: ISO certification (greenfield site), core business system migration, ITSM tooling and process implementation, hardware refresh purchasing, supplier management, budget management, ransomware incident management, covid response, power outages and office relocation(s)/refit(s).
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.