Youcef Touzout
Senior Service Manager - Itil Expert Certified @BWI GmbH
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WORK HISTORY
Senior Service Manager - Itil Expert Certified @BWI GmbH
Bonn, DE
EDUCATION
New Horizons Frankfurt
PRINCE2 Practitioner Certified, AXELOS Global Best Practice
University of Cologne
Bachelor's degree, Psychology
New Horizons Frankfurt
ITIL Expert Certified, AXELOS Global Best Practice
SKILLS
ABOUT YOUCEF TOUZOUT
Result-oriented Customer Service Manager able to adopt holistic approach to identify and analyse upselling-potentials and assist translating these into sustainable IT actions and closed deals by building a solid relationship with Project Stakeholders, IT Organisation and Partners to deliver the best-in-class quality service to the clients.Detail-oriented Service Delivery Manager able to make the difference by listening, understanding and simplifying customer business needs\' messages to act as bridge between Business and IT organisations to enable the delivery of the most innovative E2E IT service solutions to the customers to assist them in achieving their strategic objectives.
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