Touri Holmes
Morgan Stanley\'s Fraud Operations Associate | Computer Science Grad with Fraud Prevention Expertise
- Role
- Fraud Operations Associate at Morgan Stanley
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Touri Holmes
As a Fraud Operations Associate at Morgan Stanley, I contribute to the protection of the…
Experience
Fraud Operations Associate
Sep 2021 — Present · Jersey City, NJ, US
Monitor and Examined on average 100+ payments daily to ensure the safety and protection of client assets.Subject matter expert in various payment types such as Zelle, ACH, Wires, Checks, and Trades.Developed strategies and actions to mitigate fraud losses and improve the client experience.Utilized Avaya system to make outbound calls to clients with the intention to e ectively communicate fraud concerns and confirm the validity of payments.Created a Wealth Management Playbook that served as a reference guide to all practices, policies and standard operating procedures.Hosted weekly training sessions to improve quality control amongst the team.Owner of monthly QC newsletter to provide crucial reminders about fraud trends and ways to improve reviews.Member of multiple committees to promote social engagement, and hosted events for team collaboration.Responsible for managing the inbox in OutLook to organize and respond to escalations and inquiries for the team.
Education
Morgan State University
Bachelor
2017 — 2021
Morgan State University
Computer Science
2017
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