Lou Toto
Retired
- Role
- Services Account Manager at Hitachi Vantara
- Location
- Sand Springs, OK, US
- LinkedIn followers
- 500 followers
About Lou Toto
After 45 years in the Information Technology industry, I have made the decision to…
Experience
Services Account Manager
Oct 2018 — Present · Tulsa, OK, US
Single point of contact for all technical and support related issues. The SAM is the advocate and inside link to Hitachi Vantara. With access to centralized, dedicated support, productivity is maximized and with quick resolution, downtime is minimized. The SAM oversees customer support requests and provides personal attention to improve infrastructure. Work along side customer to tailor service delivery, including SLA\'s, reports, change management, review meetings and more.
Skills
- IT Service Management
- Account Management
- Change Management
- Resource Management
- Supply Chain Management
- Management
- Team Building
- Customer Relations
- Project Management
- Service Delivery
- Technical Support
- Process Improvement
- Vendor Management
- Hardware
- Problem Solving
- Operations Management
- Networking
- Training
- Logistics
- Customer Satisfaction
- Service Management
- Computer Hardware
- Business Management
- Team Leadership
- Strategic Planning
- Data Center
- Shipping
- Inventory Management
- Coaching
- Teamwork
- Sales Operations
- Customer Service
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