Toshia Wedge

About Toshia Wedge

At Iron Bow Technologies, strategic planning and vendor management are the cornerstones of our IT Services team\'s success. Leading with an ITIL V3 foundation, we continuously align service desk initiatives with overarching business objectives, ensuring a seamless integration with broader IT efforts.The team and I have fostered robust communication channels with executive leadership and key stakeholders, streamlining service delivery and enhancing information technology infrastructure. Our commitment to optimizing processes and maintaining high service standards has been instrumental in the continuous improvement of our operations.

Experience

1. Information Technology Services Manager

   Iron Bow Technologies

   Jul 2023 — Present

   Strategic Planning: • Contributes to the development of the overall IT strategy to align Service Desk and Tier 3 initiatives with business objectives. • Identifies opportunities for continuous improvement and optimization of Service Desk and Tier 3 processes. • Monitor and report on budget variances, making recommendations for adjustments as needed. • Communication and Collaboration: • Establish and maintain effective communication channels with executive leadership and key stakeholders. • Collaborate with other IT leaders to ensure seamless integration of service desk operations with broader IT initiatives. • Vendor Management: • Oversee relationships with service desk vendors and ensure compliance with contractual agreements. • Evaluate and recommend new technologies or services that enhance service desk capabilities. • Team Development: • Recruit, mentor, and develop a high-performing global service desk team. • Fosters a culture of continuous learning and professional development within the team. • Validates and approves timesheets

Education

• Trinity

  Bachelor of Science, Social and Behavioral Sciences

• Strayer University

  Bachelor of Business Administration (B.B.A.), Purchasing, Procurement/Acquisitions and Contracts Management

  2015 — 2017

Skills

• Recruiting
• Outlook
• Contract Management
• Lotus Notes
• Acquisition Integration
• Procurement
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Administration
• Public Speaking
• Technical Writing
• Html
• Software Installation
• Access
• Networking
• Technical Support
• Business Analysis
• Help Desk Support
• Customer Service
• English
• Event Planning
• Management
• Program Management
• Telecommunications
• Accounts Receivable
• Analysis
• Microsoft Word
• Active Directory
• Hardware
• Information Technology
• Coaching
• Blackberry
• Project Management
• Windows 7
• Troubleshooting
• Windows
• Contract Negotiation
• Strategic Planning
• Training