Tosha Barnes
CLIENT OPERATIONS DELIVERY ANALYST
- Role
- Client Operations Delivery Analyst at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Tosha Barnes
A seasoned professional with over 12 years of experience, currently serving as a Client…
Experience
Client Operations Delivery Analyst
Oct 2021 — Present
Maintain, manage, and present install base data to US Public Sector and Canada Renewal Managers to assist with upcoming renewals.• Deep understanding of public sector budget, bid, and RFP process.• Contributed around $450M in renewals and upsell for US Public Sector, Canada and Commercial renewals.• Create and maintain TS, DNA and CISG quotes to ensure Renewal Managers provide the most accurate install base data to the customer.• Partner with Renewal managers to ensure on-time renewals.• Mentor and train new IBAs for US Public Sector and Canada• Create excel reports using Power Queries to present and review LDOS, Product Coverage Status, DNA and CISG on upcoming renewals.• Provides input on projects focused on updating the IBA Playbook as well as the DNA Software quoting team.• Champion workshops and mentorships for continuous improvement and team building.• SME for iACV and Recurring Revenue Metrics and post-booking analysis.• Collaborate with cross-functional teams (Asset Management, Install Base Consultants, Service Sellers, Deal Assurers, EA team) to ensure accurate Install Base for quoting.• Assisted with the JELA WPA (US Government Army, Navy, Air Force and Marines), one of the largest deals booked in FY21 in Public Sector.• SME for renewal readiness, install base analysis, data mining and quoting.
Education
North Carolina State University
English Language and Literature, General
Skills
- Strong Written and Verbal Communication Skills
- Highly Organized & Strong Analytical Abilities
- Ability to Manipulate Large Volumes of Data
- Works Well Under Pressure
- Time Management
- Skilled at Multi-Tasking and Adapting to Changing Requirements
- Attention to Detail and Accuracy
- Proficiency with Sales Tools/Applications
- Metrics Focused
- Research Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Training
- Budgets
- Analysis
- Access
- Human Resources
- Management
- Customer Service
- Powerpoint
- Social Media
- Public Speaking
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