Tory Rohelia
Director of Patient Services & Success @Natera
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WORK HISTORY
Director of Patient Services & Success @Natera
Austin, TX, US
As the Director of Patient Services and success at Natera, I led a team dedicated to optimizing patient-facing call center operations and customer service functions. By setting service standards and driving performance metrics, I ensured a seamless and efficient patient experience. Working cross-functionally with clinical, operational, and technology teams, I prioritized patient satisfaction and issue resolution to reflect the organization\'s commitment to care.
SKILLS
ABOUT TORY ROHELIA
Highly motivated, results-oriented, trusted business advisor offering 15+ years of experience in optimizing profitability, enhancing efficiency, and exceeding key performance objectives through the delivery of value-added systems, programs, and procedures. Proven track record of influencing organizational performance through relationship building, financial and client management, business development, strategic planning, and project management. Decisive, people-oriented, and committed to boosting teamwork and customer satisfaction through openness, ownership, and partnership for enhanced service delivery for stakeholders.
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