Tory Hall
VP & Practice Leader, Digital Workplace Services | Transforming the IT Support Experience
- Role
- VP & Practice Leader, Digital Workplace Services at Kyndryl at Kyndryl
- Location
- Loveland, CO, US
- LinkedIn followers
- 500 followers
About Tory Hall
IT executive with over 20 years IT services experience specialized in workplace transformation and contact center delivery management including business planning, strategy, consulting, sales support and human resources management.Over 15 years developing, leading and integrating global technical support operations for fortune 500 IT outsourcing clients.Broad experience communicating IT services strategies and capabilities to executive client teams and to industry benchmarking consortiums.
Experience
VP & Practice Leader, Digital Workplace Services at Kyndryl
Aug 2021 — Present
Skills
- Call Centers
- Service Desk Management
- Cross-Functional Team Leadership
- Customer Satisfaction
- Itil Service Strategy
- Business Transformation
- Project Management
- Itil
- Outsourcing Management
- Call Center Architecture
- IT Strategy
- IT Service Delivery
- Coaching
- IT Service Management
- Call Center Start-Up
- Global Sourcing
- Business Process
- Powerpoint
- Microsoft Excel
- Outsourcing
- Customer Engagement
- IT Outsourcing
- Service Delivery
- Global Delivery
- Pmo
- Pmp
- Leadership
- Autocad
- Service Management
- Client Presentation
- Global Customer Service
- Vendor Management
- Offshore Outsourcing
- Program Management
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