Torsten Kusmanow
Executive Partner Head Business Development Customer Interactive Solutions @msg for banking ag
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WORK HISTORY
Executive Partner Head Business Development Customer Interactive Solutions @msg for banking ag
Cologne, DE
INNOVATION. SUSTAINABILITY. GROWTH.We focus on innovative customer-centric solutions, user-centered design, lean product development and new technologies for financial service providers. We help financial service providers to innovate the future by taking a close look at their ecosystem and using creativity to design practical solutions for end customers and advisors.
EDUCATION
University of Düsseldorf
Magister, Germanistik, PR, Medienwissenschaften
SKILLS
ABOUT TORSTEN KUSMANOW
I am the Head of Business Development - Banking Customer Interactive Solutions and a Certified Digital Transformation Manager with msg for banking ag, a leading provider of banking solutions and services. With over 30 years of experience in the finance and insurance sector, I am passionate about creating and implementing digital strategies and innovations that enhance customer experience and satisfaction across all touchpoints and channels.As part of my role, I work with a team of experts to develop and deliver customer interactive solutions that leverage cutting-edge technologies such as cloud computing, artificial intelligence, data fabric, and voice. I also partner with various stakeholders to understand and anticipate the market and customer needs, and to define the purpose and value proposition of our business model. I have successfully led and executed award-winning projects for banks, insurance companies, and other industries, generating new business opportunities, increasing customer retention and loyalty, and winning many satisfied customers and fans. Additionally, I am a lecturer at a university, where I teach IT management and digitalization fundamentals to students, focusing on topics such as digital platforms, ecosystems, business model innovation, and agile methods.
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