Torre Smrek
Senior Customer Success Manager @ Crystal Knows | Driving Customer Retention Strategies
- Role
- Senior Customer Success Manager at Crystal Knows
- Location
- Youngstown, OH, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Dec 2025 — Present
I help Mid-Market and Enterprise organizations turn software investments into measurable business outcomes. As a strategic Customer Success leader, I drive retention, expansion, and executive alignment by positioning Customer Success as a revenue engine.I specialize in enterprise adoption strategy, value realization, and multi-threaded stakeholder engagement. My approach combines data-driven insights, strong executive presence, and proactive success planning to maximize ARR, deepen product adoption, and create long-term, scalable customer growth.
Education
Struthers High School
High School Diploma
2013 — 2017
Ohio University
Finance, Business Administration and Management, General
2017 — 2021
Ohio University
Sales Certificate , Selling Skills and Sales Operations
2018 — 2021
Ohio University
Marketing , Business Administration and Management, General
2017 — 2021
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