Torrence Ruff
Transformational Operations Leader | 15+ Yrs Driving Scalable Growth in Healthcare, Call Center, Telecom & Retail | Expert in Remote Team Management, KPI Acceleration & Culture Shifts
- Role
- Director, Member Services at Gohealth
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Torrence Ruff
I lead large-scale customer service and contact center operations with a focus on…
Experience
Director, Member Services
Mar 2022 — Present · Chicago, IL, US
Education
Waubonsee Community College
Associate of Science - AS, Business Administration and Management, General
2009 — 2011
Skills
- Retail
- Broadband
- Switches
- Microsoft Excel
- Customer Experience
- Selling
- Troubleshooting
- Team Building
- Management
- Sales Operations
- Customer Retention
- Customer Service
- Sales Management
- Telecommunications
- Training
- Customer Satisfaction
- Project Planning
- Time Management
- Technical Support
- Ethernet
- Leadership
- Employee Training
- Call Centers
- Ip
- Human Resources
- Managed Services
- Routers
- Wireless
- Telephony
- Customer Relationship Management (Crm)
- Account Management
- Vendor Management
- Voip
- Microsoft Office
- Sales
- Networking
- Team Leadership
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