Torrance Chaplin

About Torrance Chaplin

As a dynamic senior executive with 25+ years of executive experience across financial…

Experience

1. Regional Vice President

   Primerica

   Dec 2005 — Present

   Overseeing P&L, I devise short, medium, and long-term revenue strategies that align with branch and enterprise-wide objectives. Recruiting, training, and mentoring the team tasked with insurance, investment, and mortgage sales, I promote diversity and inclusivity plus a culture of excellence across the organization. Supporting staff and retaining talent with appraisals, coaching, and personal growth plans, I empower colleagues to take accountability for their actions and build robust relationships with internal and external stakeholders. Developing growth and go-to-market strategies for new products and market sectors, I lead business development activities encompassing customer acquisition plus the bolstering of sales pipelines, generation of sales forecasts, and setting of KPIs. I drive planning and execution of growth initiatives, employing emerging technologies, data analysis and my entrepreneurial mindset to refine sales protocols, cross-sell products, and augment client relationships. Identifying opportunities to continuously improve operations, I optimize financial value. Reviewing and maximizing value proposition by exploiting differentiators, I augment operational excellence, communication, and cross-functional collaboration throughout the company. Answering and resolving client queries and service requests, I supervise the provision of support given to brokers and Financial Service Representatives. Publishing weekly newsletters and devising monthly marketing campaigns I boost client engagement. I lead on-site and remote teams of 100 licensed Financial Service Representatives through other managers to offer advice & deliver services to 1350 clients. I converted 81.45% of business by delivering Money & Business seminars to prospective customers and offering Financial Wellness clinics to small businesses. Delivering Y-o-Y growth for Life Insurance Premiums, Securities Volume, Hiring and Profits between 2021 and 2022, I attained a 96.46% client retention rate.