Toron Lawrence
Solutions Consultant | Customer Success Strategist | SaaS and PaaS Solution Design and Optimization
- Role
- Customer Success Manager at HungerRush
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Toron Lawrence
Customer Success Manager & Sales Engineer with 10+ years of experience delivering results…
Experience
Customer Success Manager
Jan 2021 — Present · Houston, TX, US
Owned the full customer lifecycle, from onboarding and adoption to renewal, ensuring clients maximized the value of HungerRush software.Developed and executed customer success strategies that increased retention by 20% and upsell revenue by 25%, contributing to overall business growth.Bridged communication between customers and internal teams, aligning business goals with tailored solutions to drive ROI and operational efficiency.Led proactive customer engagement initiatives, fostering strong relationships through regular check-ins, success planning, and data-driven insights.Acted as a trusted advisor, resolving technical inquiries and escalations through Salesforce and Gainsight CRM, ensuring SLA compliance.Implemented churn prevention strategies, utilizing customer health monitoring and predictive analytics to enhance satisfaction and long-term loyalty.
Education
Texas Southern University
Business Management
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