Torian Strickland
Support Specialist III at Paycor
- Role
- Support Specialist Iii at Paycor
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Torian Strickland
My overall goal has been to find a position where I can utilize my overall proficiency…
Experience
Support Specialist Iii
Mar 2012 — Present · Cincinnati, OH, US
I investigate and solve technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1st or 2nd level assistance through remote connection to the client’s system. I am also responsible for a variety of tasks including client software installations, software upgrades, data transmissions, network analysis, and software application analysis. ESSENTIAL DUTIES AND RESPONSIBILITIESSoftware installation (Paycor for Windows, Time and Attendance Bridge, Reportflex, Citrix, etc.) Time and attendance supportData extract/import supportSQL database maintenanceClient file maintenance (File Creation & Gatekeeping)Online services support Application supportLogging all work within internal tracking system Communication and Trend AnalysisImprove reporting of technical issuesWork directly with end users knowledge of supported systems to reduce work volumeAssist upper management in continually improving support processesAdvise IT team and management in product development issues arising from problems identified through technical support inquiriesCommunicate potential client issues throughout the support chain to ensure client issues are being addressed in a timely mannerMaintain a working environment that is energized and consistently demonstrates the Paycor service commitmentOther duties as assigned
Skills
- Troubleshooting
- Active Directory
- Hardware
- Database Admin
- Database Administration
- Customer Service
- Research
- Microsoft Sql Server
- Track-IT
- Technical Support
- Software Installation
- Networking
- Bmc Remedy
- Management
- Altiris Console
- Database Management
- Powerbuilder
- Microsoft Office
- Computer Hardware
- Web Design
- Altiris Deployment Console
- Computer Repair
- Databases
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