Victoria Houser

Director of Cosmetic Sales @Sona MedSpa

Lead a team of 5+ direct reports, Regional Directors, Sales Trainer, Call Center Managers, Traveling Consultant to support 18 locations in 7 markets across the Southeast to achieve $36M sales goal in cosmetic services Developed & implemented a sales follow-up process Created & implemented process for face to face and phone consultations, both inbound and outbound calls, writing phone scripts, voicemail scripts, email and text messages templates for all services offered. Created workflows in Salesforce to align with follow-up processes Lead company sales calls with staff of 50+ team members Utilize strong leadership skills to inspire employees to maintain peak performance and productivity levels while maintaining high morale. Created a sales training program for on-boarding all new sales staff Created a Center Manager (CM) training program Developed and Implemented Call Center for Company in less than 4 months- hiring, developing metrics and goals along with bonus programs Redesign of current Bonus program for all 300 employees along with introduced a new personal bonus program for skin consultants. Monitor daily, weekly, and monthly reporting and analysis based on data from Salesforce. Utilize data to track, coach and strategy with teams, building an action plan to address areas needing improvement Measured contact rate, close rate, revenue per lead, and average sale to determine success of each location, and individual Responsible for hiring and developing talent that produced constant top line results Partnered with Regional Directors to resolve issues- maintained our A+ ratings Assisted with conversion of 6 acquired franchise locations in 2 different markets to Sona corporate brand standard, aligning all policies, procedures, protocols and sales processes with the larger organization.