Torence Cox
- Role
- Application Specialist at Butzel
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
Experience
Application Specialist
May 2022 — Present
Perform or assist with application installs and upgrades. • Handle escalations of specific application support issues within the Help Desk. • Coordinate with other team members and third parties to resolve reported issues within an established timeframe to ensure optimal customer satisfaction. • Lead or participate in projects to implement, upgrade, or enhance software and hardware solutions. This involves coordination with multiple external parties or internal departments. • Document all customer contact according to established team processes. • Identify opportunities for process improvement and collaborate with team members with respect to documentation and implementation of these process improvements. • Provide occasional after-hours call support on a rotational basis with other team members. • Perform other hardware and software technical support tasks as assigned.
Skills
- Operating Systems
- Microsoft Excel
- Software Installation
- Figure Drawing
- Computer Hardware
- Hospitality
- Team Leadership
- Microsoft Office
- Perspective Drawings
- Analysis
- Program Management
- Drawing
- Active Directory
- Customer Retention
- Teamwork
- Music
- Information Technology
- Customer Satisfaction
- Computers
- Drums
- Clerical Skills
- Hardware Installation
- Microsoft Word
- Time Management
- Musicians
- Hardware
- Public Speaking
- Customer Service
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