Chris Lowry

About Chris Lowry

I am an operations and mission-driven leader who has spent my career building high-performing teams, simplifying complexity, and delivering results in environments where failure is not an option. From leading global Air Force operations across combat zones to scaling multi-million-dollar support, service, and supply-chain organizations in world-class technology companies, I bring discipline, clarity, and execution to every challenge.Today at Saronic, I lead Mission Support & Customer Success, building the entire global support and operations ecosystem for a rapidly growing autonomous maritime startup. I oversee field service, depot repair, customer delivery, warranty, training, and global service supply chain across hundreds of vessels and multiple international sites—owning multimillion-dollar P&L, driving >90% uptime, and implementing AI- and SFDC-powered systems that turn real-time data into operational excellence.Previously at ServiceNow and Dell, I scaled global operations teams, drove GTM transformation, built channel and services infrastructures supporting billions in revenue, reduced cycle times by triple digits, and delivered millions in savings through process redesign and strategic vendor negotiations. My track record includes overhauling customer journeys, launching enterprise tools with zero defects, and leading global supply chain programs with measurable impact.My foundation was forged in the United States Air Force, where I led operations for personnel, executed missions spanning 1,700+ global sorties, managed modernization programs, and earned multiple distinctions for leadership, problem-solving, and operational readiness.Whether stabilizing a startup, scaling a global enterprise, or leading in high-stakes environments, I bring a systems-level approach, a people-first leadership style, and an unwavering commitment to mission success. I thrive where strategy meets execution—and I’m energized by opportunities that shape the future of operations.

Experience

1. Head of Mission Support & Customer Success

   Saronic Technologies

   Nov 2024 — Present · Austin, TX, US

   Pioneered ‘Services as a Product’ initiative, architecting and launching Saronic’s first revenue-generating service portfolio—including preventive maintenance, warranty, and data subscription packages—in collaboration with Revenue Ops and Business Development to capture untapped market value and establish long-term recurring revenue- Built and scaled Saronic’s global Support & Operations organization from inception, leading a team of 35 personnel across six global sites and five repair centers supporting hundreds of autonomous vessels- Own a multi-million-dollar P&L across parts, logistics, warranty, and OPEX, establishing the company’s operational infrastructure, including inventory strategy for thousands of SKUs, min/max planning, and global logistics models- Delivered material cost reductions through strategic vendor negotiations, including >$1M annual savings on data carriers and optimized freight partnerships- Drive fleet reliability and performance, maintaining >90% uptime through lean processes, predictive maintenance, and real-time operational dashboards; reduced field response times from days to hours- Implemented Salesforce Field Service & Customer Service end-to-end, introducing downtime reporting, TAT tracking, and labor modeling; developed AI-powered analytics to identify repeat failures and drive engineering design improvements- Opened multiple major operational hubs from concept through execution, owning layout, staffing, workflows, and readiness planning while leading all customer training and maintenance readiness engagements- Partner closely with Engineering, Product, and Program Management to align operational performance with product strategy and serve as a key contributor to company-wide fleet readiness strategy.

Education

• United States Air Force, Squadron Officer School

  Certificate, Military and Strategic Leadership

  2011 — 2011

• Midwestern State University

  Master of Business Administration (M.B.A.), Accounting and Finance

  2012 — 2013

• Texas Christian University

  Bachelor of Science (BS), Electrical and Electronics Engineering

  2000 — 2005

Skills

• Team Leadership
• Security Clearance
• Government
• Business Process Improvement
• Financial Accounting
• Intelligence Analysis
• Commercial Aviation
• Process Improvement
• Leadership
• Operational Planning
• Management
• Strategic Planning
• Project Planning
• Command
• Defense
• Aerospace
• Veterans
• Organizational Leadership
• Computers
• Corporate Finance
• U.s. Department of Defense
• Logistics Management
• Supervisory Skills
• Top Secret
• Military
• Strategy
• Aviation
• Customer Service
• National Security
• Operations Management
• Cross-Functional Team Leadership
• Organizational Development
• Program Management
• Supply Chain Management
• Air Force
• Military Operations
• Technology
• Powerpoint
• International Logistics
• Analysis