Topher Affleck
Department Manager Discover Financial Services
- Role
- Department Manager at Discover
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Topher Affleck
Dynamic and highly effective leader with 15 years of experience managing complex…
Experience
Department Manager
Feb 2012 — Present · Salt Lake City, UT, US
Directly responsible for an assigned business unit with 5 to 7 teams consisting of 70 to 110 account managers. Act as the primary liaison to the company, collecting and managing feedback to help improve customer experience. Produce benchmark results on a regular basis, competing across four sites. Set and maintain department goals that align with larger company initiatives.Received Discover Presidents Award in 2014 and 2017.Foster strong relationships with internal stakeholders.Participate in the development of metrics and reporting strategies.Key partner with recruiters, helping to in-board over 100 employees.
Education
Western Governors University
BS, Business Management
2009 — 2010
Western Governors University
Master of Business Administration (MBA), Management & Strategy
2011 — 2012
Skills
- Employee Training
- Call Centers
- Online Marketing
- Salesforce.com
- Metrics
- Coaching
- Sales Operations
- Leadership
- Customer Service
- Management
- Lead Generation
- Call Center
- Sales Management
- Hiring
- Strategy
- Sales
- People Skills
- Recruiting
- Employee Benefits
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