Adam Loniewski
Consultant (Applied Ai Amazon Connect) @Amazon Web Services (AWS)
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WORK HISTORY
Consultant (Applied Ai Amazon Connect) @Amazon Web Services (AWS)
London, GB
EDUCATION
SLO Ciechanow
IB
WSISiZ Warsaw
-, IT in management
Uniwersytet Kardynała Stefana Wyszyńskiego w Warszawie
-, History
ABOUT ADAM LONIEWSKI
Telephony, contact center, and IT specialist with more than 10 years of professional experience in the contact center and IT industry currently navigating through self-service and AI revolution.My extensive experience helps me to be an interface between business and technology. With a strong technical and operational background, I am passionate about helping organizations to deliver the best omnichannel consistent customer journey. Delivered projects on 4 continents, in 11 countries for the world\'s top insurance, automotive and financial companies delivering the best customer experience. I\'m a dedicated and driven individual with a commitment to success, who always pushes to exceed expectations.Key skills: Amazon Connect, Amazon Lex, AWS, Salesforce, Genesys Pure Cloud, Genesys Pure Connect, AI, webchat, Self-service (voice and digital). Omilia, ININ, Customer Interaction Center, WFO/WFM, IVR, ACD, CTI, IC Dialer, IC Optimizer, Handlers, Windows Server, SQL, VMware, vSphere, HP servers, SIP, MS Exchange, Lync Server, Skype for Business, MS Teams, Azure, Multi-Cloud, Hybrid Cloud, On-premise solutions.
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