Tooba Mohtsham
Customer Success & Operations Leader Client Experience, Kpi Strategy & Revenue Enablement @Sherpa Pay Solutions
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WORK HISTORY
Customer Success & Operations Leader Client Experience, Kpi Strategy & Revenue Enablement @Sherpa Pay Solutions
ON, CA
Lead customer success operations for B2B clients across onboarding, implementation, adoption, and ongoing support within a payments and financial solutions environmentPartner closely with Sales, Product, and Operations teams to ensure smooth customer handoffs, strong post-sale engagement, and alignment with revenue goalsDevelop and track customer success KPIs and performance metrics to monitor adoption, service quality, and account healthDrive continuous improvement of customer-facing processes, workflows, and reporting to enhance efficiency and customer experienceServe as a trusted advisor to clients, providing product education, insights, and guidance to maximize platform value and long-term retentionSupport client growth and renewal readiness through proactive engagement, data-driven insights, and structured success reviewsApply a PMP-backed, structured approach to managing timelines, priorities, and cross-functional delivery
EDUCATION
University of Waterloo
Master's degree (MBET), Business/ Entrepreneurship/ Technology
University of the Punjab
Bachelor of Applied Science - BASc, Biochemistry
University of the Punjab
Master's degree, Biochemistry
SKILLS
ABOUT TOOBA MOHTSHAM
Welcome to my LinkedIn profile!I am an optimistic and confident professional with a unique blend of business and life science expertise. Over the past decade, my entrepreneurial journey with organizations like Sherpa sales and AI Consultancy, ApplyBoard, Delkn Technologies, Connect Savvy, and Decomp has honed my skills in Leadership, research, and project management. My commitment to excellence is reflected in my detailed-oriented approach and a drive for exceptional customer service relationships.My passion for strategy, marketing, and project management extends beyond professional endeavors, as I actively immerse myself in projects within these domains. With a strong background in innovative problem-solving, I have developed professional interpersonal communication skills, distinguishing myself in the field of business.I am a timeline-driven individual with exceptional public speaking and research abilities. What brings me immense joy in the business realm is the opportunity to leverage technology to craft marketing strategies that keep businesses ahead of the competition.Feel free to connect if you share a passion for business, technology, and the exciting intersection of the two!
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