Tony Trousdale

About Tony Trousdale

I am a hospitality-trained professional now living the SaaS B2B traveling the world trying to understand how we are all connected through technology. I lean towards high-risk, high-reward, taking more chances and thriving off change. I have an odd obsession with Las Vegas hotel rooms- 10 years in the SaaS B2B space generating revenue and currently keeping people digitally connected. I deeply care about the relationship between sales leads to long-time customers. The B2B client journey needs to be high-touch, efficient, and built on trust- 10 years spent working for some of the best hotels brands in the world, great stories working in Las Vegas if you’re interested - Spent 6 years working in Singapore / APAC building out new markets and totally changing my views on how we all connect. Built up expertise on how business needs vary from country to country- 15 years of leadership / leading teams in Account Management, Global Markets, Customer Success, Onboarding, New Markets, and everything hotel related including spilling an entire tray of drinks during a wedding reception - Managing a team of 4-5 people as well portfolios ranging from $1M - 2M - New markets, growth, and retention focused - Subscription service and revenue share contract experience - Player/Coach, lead, and grow teams How to catch my attention- Disrupting an industry - Creating a new industry - Wanting to expand into APAC and needing someone who is all in - Have crazy ideas - Fighting me on the best airline/hotel programs The things I never knew I would use - AWS, logs, and import services - SQL - Zendesk, tickets, and support - Google Data Studio, data and analyze - PowerBI, build and analyze - Google Workplace, document, and emoticons - Microsoft Platform, teams, and Excel - API, integrations, and set-up/launch - Salesforce, reports/dashboards, and tracking - Multiple hotel systems

Experience

1. Manager, Customer Success Onboarding

   Kipsu

   Feb 2021 — Present · Minneapolis, MN, US

   Empowering service-driven brands to connect with their customers in the moment through digital messaging.* Lead a 5 person team focused on our onboarding efforts for a communication-focused SaaS B2B platform * Engage hospitality clients on an individual basis as well at the Enterprise level, customer first, voice of the customer focused.* Quickly expanding projects within APAC and EMEA, bringing a safe and easy way for International businesses to digitally message * Reduced our training time by 40% to create a more impactful and partner-driven experience * Reduced the customer action items by 30% offering a quicker and more streamlined process for both parties * Portfolio size ranges from $1M - 1.3 * SQL, Google Data Studio, Salesforce Admin, AWS, Zendesk, Google Workspace * Sit on our \"Give Back\" DEI committee to strengthen our community giveback/impact

Education

• University of Nevada-Las Vegas

  Bachelors, Hospitality Management