Tony Torres
Operations Manager I at Kaiser Permanente
- Role
- Operations Manager i at Kaiser Permanente
- Location
- Downey, CA, US
- LinkedIn followers
- 500 followers
Experience
Operations Manager i
Sep 2020 — Present · Downey, CA, US
Developed conflict resolution and negotiation techniques to help resolve member concerns. • Continuously exceeded departmental monthly goals while providing exceptional customer service.• Collaborated with physicians, nurses, and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members’ expectations. • Designed processes to improve systems and patient care results across the continuum of care. • Managed and implemented projects to improve efficiency and produce positive outcomes.• Enhanced the labor/management partnership and helped the clinic become a Level 5 Unit Based Team.
Education
Aix-Marseille University
Study Abroad, Aix-en-Provence, France, Business Administration
2012 — 2012
California State University, Fullerton
Bachelor of Business Administration (BBA), Finance, General
2011 — 2014
Pepperdine Graziadio Business School
Master of Business Administration - MBA, Business Administration and Management, General
Purdue University
Project Management Certificate
Riverside City College
Associate of Arts (AA), Administration Studies
2008 — 2011
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