Tony Luciani
Director Customer Success @Self Financial, Inc.
Miami-Fort Lauderdale, FL, US
EMAILS
t••••••••@self.inc
MOBILE NUMBERS
+13•••••••20
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WORK HISTORY
Sep 2022 — Present
Director Customer Success @Self Financial, Inc.
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Miami, FL, US
EDUCATION
N/A
West Chester University of Pennsylvania
Bachelor's degree
SKILLS
BpoCustomer Relationship Management (Crm)Business AnalysisStrategyStakeholder ManagementTeam LeadershipCustomer ExperienceProgram ManagementCustomer SatisfactionBusiness Process ImprovementSalesProject Portfolio ManagementProject DeliveryAnalysisEmployee EngagementChange ManagementTeam BuildingManagementPerformance ManagementFinancial ServicesCrmOperations ManagementStrategic PlanningVendor ManagementLeadershipRelationship ManagementCall CenterOutsourcingCredit CardsBankingRisk ManagementTeam ManagementProcess ImprovementCall CentersPaymentsCustomer Service
ABOUT TONY LUCIANI
Over 20 years experience in Customer Care leadership, process improvement, customer experience, performance improvement and third party vendor management.
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