Tony Jones
Senior Technical Product Manager @New American Funding
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WORK HISTORY
Senior Technical Product Manager @New American Funding
US
Leading digital transformation initiatives for customer-facing and internal systems through microservices implementation and platform strategy. Spearheaded the development of a microservices platform strategy that reduced processing time by 35% and improved system reliability by 28%. Streamlined cross-functional collaboration between engineering, testing, infrastructure, and business teams, reducing project delivery time by 22%. Implemented automated testing procedures that decreased QA cycles by 40% while improving code quality. Established a metrics-driven approach to feature prioritization, resulting in 30% higher user adoption rates. Delivered executive-ready communications and presentations that secured buy-in for strategic technology initiatives. Directed end-to-end rollouts of new mortgage automation features by aligning product requirements, engineering resources, and stakeholder expectations, enabling faster deployment cycles and measurable operational gains. Formulated end-to-end roadmaps for mortgage technology enhancements by integrating customer feedback, compliance requirements, and platform analytics to advance product capabilities and elevate user satisfaction. Standardized product requirement frameworks in collaboration with stakeholders, accelerating alignment between engineering and business units while enhancing traceability throughout mortgage technology projects. Established rigorous measurement frameworks leveraging JIRA and Google Analytics over a 14-month initiative, enabling real-time tracking of product KPIs across 5 concurrent mortgage automation projects and informing executive decisions based on quantifiable user adoption and system performance improvements.
EDUCATION
Texas State University-San Marcos
Bachelor’s Degree
ABOUT TONY JONES
Senior Technical Product & Program Manager with 20+ years leading large-scale SaaS, cloud, software development, infrastructure, and microservices transformations across financial services, tech, and energy sectors. Proven ability to translate business needs into scalable architectures, streamline engineering delivery, and drive measurable performance improvements across global platforms.Strategic Product Leadership & Vision• Direct enterprise product strategy and execution, aligning business objectives with technical roadmaps across Engineering, Product, and Executive teams• Led distributed teams of 50+ across multiple time zones, delivering critical releases ahead of schedule with a 20% increase in customer satisfaction• Champion process improvements that reduced delivery time by 25% and increased team productivity by 10%Cross-Functional Influence & Organizational Impact• Bridge technical and business stakeholders, translating complex requirements into actionable deliverables across product, engineering, and QA teams• Serve as a single point of contact for global initiatives, resolving impediments and escalating strategic issues with data-driven recommendations• Drove innovative solutions, reducing processing time by 30% and increasing product adoption by 15%Risk Management & Crisis Leadership• Address critical challenges with urgency in fast-paced, high-stakes environments• Led teams through major technical crises, restoring service within 24 hours and preserving customer trust• Apply change management and risk mitigation expertise to ensure security, compliance, and business continuity throughout the product lifecycleData-Driven Decision Making & Execution Excellence• Balance scope, schedule, resources, and business value when managing complex roadmaps and requirements• Establish KPI frameworks providing real-time visibility into product performance for executive decision-making• Proactively identify and mitigate risks while maintaining momentum on high-impact transformation initiatives
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