Tony Hungate
Customer Service & Operations Leader | Ensuring Every Experience Builds Loyalty, Reputation & Revenue Growth | Process Improvement Specialist | Veteran
- Role
- Head of Support Operations, Emobility at Consolidated Metco
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Tony Hungate
I help organizations turn strategy into execution by building clarity, alignment, and…
Experience
Head of Support Operations, Emobility
Sep 2023 — Present · Vancouver, WA, US
Building scalable, customer-first service operations for emerging technology products.At Consolidated Metco, I led the development of customer service and support operations for a first-to-market electrification system in refrigerated transport. Partnered with Engineering, Sales, and Operations to align service strategy, readiness, and customer experience goals. Integrated Salesforce, Jira, Confluence, and SAP to streamline workflows and improve visibility across teams. Designed and implemented training programs for internal experts and customers, ensuring a scalable support model and a foundation for long-term success.
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