Tony Franco

About Tony Franco

Thank you for the consideration, please note that in order for any opportunity to be…

Experience

1. Field Service Engineer

   Syneron Candela

   Jan 2021 — Present

   Provide field support on Candela equipment both in and outside of assigned territory as required. Install/remove/repair/upgrade and preform preventative maintenance with a high level of skill, detail, and account management.\\\\n\\\\nResponsibilities\\\\nProficient in laser technology.\\\\nMaintain an average repeat call rate of 5 % or less.\\\\nTake a leading role in account management. Initiates contact with inactive accounts to generate new service business.\\\\nResponsible for all daily logistical matters and departmental tasks as assigned.\\\\nMaintain personal inventory location with 5 % variance.\\\\nResponsible for providing field support on Candela equipment in and out of an assigned territory.\\\\nMaintain a high level of White Glove Service and Customer Interaction.\\\\nFocus on precise and detailed Service Reporting.\\\\nProvide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.\\\\n100% travel. Weekend work when required to support trade shows, workshops, and customer repairs.\\\\nResponsible to provide a high level of communication to Dispatching, their Regional Manager and customers.\\\\nPrimary focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n