Tony Farson

About Tony Farson

I turn struggling, chaotic support teams into structured support ops powerhouses—people…

Experience

1. Client Technical Support Director

   Sapiens

   Feb 2025 — Present · Reno, NV, US

   I oversee production support operations. My focus is on architecting a framework for incident and problem management that ensures high application availability and performance, and coordinating customer upgrades and new implementations in our production environment. Aligning these efforts with our broader business objectives and developing and implementing strategies aimed at enhancing customer satisfaction, service availability, optimizing team productivity and maintaining robust communication channels with both our internal teams and our customers. My leadership drives a culture of extreme ownership, empowerment, and continuous improvement, ensuring that our support practices evolve in line with industry best practices and customer needs, while I strategically navigate the complexities of product deployments and upgrades to keep our service offerings at the forefront of the market.

Education

• University of Phoenix

  Bachelor's of Science (in progress)

  2012 — 2028

Skills

• Vmware
• System Administration
• Cisco Technologies
• IT Service Management
• Integration
• Change Management
• Leadership
• Business Process Improvement
• Service Management
• Computer Hardware
• Service Delivery
• Technical Support
• Active Directory
• Information Technology
• Windows Server
• Hardware
• Customer Relations
• Staff Supervision
• Team Leadership
• Cloud Computing
• Microsoft Exchange
• Storage
• Networking
• Data Center
• IT Management
• Management
• Team Building
• Business Intelligence
• Cross-Functional Team Leadership
• Process Improvement
• System Deployment
• Servers
• Itil
• Infrastructure
• Staff Development
• Vendor Management
• Project Management
• Virtualization
• Help Desk Support
• Customer Service