Tony Eden
Senior Manager, Field Service @Multiquip Inc.
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WORK HISTORY
Senior Manager, Field Service @Multiquip Inc.
CA, US
Responsible for Directing Multiquip Service Management for the the California and Northern Nevada markets. Lead Class Instructor for all corporate based \"Construction Equipment\"(CE) classes Market Business Development- Managing Director in developing, deploying and maintaining a healthy level of Multiquip Authorized Service Centers(ASC) in the California- Dealer/Distributor technical support. Regular face to face visits to key dealer/distributors- Develop and conduct Multiquip Service Training classes on vibratory rammers, plate compactors, walk-behind soil compaction rollers, de-watering pumps(trash, clean, submersible), generators, welders, concrete finishing trowels(walk-behind/ride-on), concrete-masonry pumps, buggies, flex-shaft concrete vibrators, high-cycle vibrators, rebar cutting/bending equipment- Instructional/training technicians/mechanics in hydraulics, four cycle/diesel engine overhaul, hydraulic schematics, electronic schematics, and power generation- Responsible for managing Multiquip warranty management (approvals/denials) for the California Markets- Attain or exceed established business objectives through the combined efforts of the California sales/service team. Work closely with sale managers to assist in securing new service opportunities and retain current business. Work collaboratively to build and maintain productive working relationships with sales members, customer support team members, management and other FSMs- Build and maintain solid customer relationships by providing superior customer support via email, telephone, and other electronic medium- Assure quality of the customer experience through efficient deployment of resources, frequent customer contact, and adherence to Multiquip\'s corporate and service quality initiatives- Ensure customer satisfaction through quality field service processes that maximize technician productivity and efficiency.
EDUCATION
Universtity of Multiquip
Lead Instructor - CE products
Advanced Diesel/Gas Driven Engine Overhaul Master Trainer
Engineering: Engines
Certified Master Trainer Wacker Neuson Corporation
Mechanical Engineering
Advanced Firefighting School
Firefighting
Advanced/Master Air Condition and Refrigeration Trainer
Engineering: Air Condition and Refrigeration Trainer
ABOUT TONY EDEN
Responsible for Directing Multiquip Service and Warranty Management for the the California Northern Nevada markets.Market Business Development- Managing Director in developing, deploying and maintaining a healthy level of Multiquip Authorized Service Centers (ASC) in the California, primarily in the large metropolis markets- Dealer/Distributor technical support. Regular face to face visits to key dealer/distributors- Develop and conduct (Lead Instructor) Multiquip Service Training classes on vibratory rammers, plate compactors, walk-behind soil compaction rollers, de-watering pumps(trash, clean, submersible), generators, welders, concrete finishing trowels(walk-behind/ride-on), concrete-masonry pumps, buggies, flex-shaft concrete vibrators, high-cycle vibrators, rebar cutting/bending equipment- Key figure in development and design of Multiquip Service Website http://service.multiquip.com- Instructional/training technicians/mechanics in hydraulics, four cycle/diesel engine overhaul, hydraulic schematics, electronic schematics, and power generation- Responsible for managing Multiquip warranty management (approvals/denials) for the California/Northern NV Markets- Attain or exceed established business objectives through the combined efforts of the California sales/service team. Work closely with sale managers to assist in securing new service opportunities and retain current business. Work collaboratively to build and maintain productive working relationships with sales members, customer support team members, management and other FSMs- Build and maintain solid customer relationships by providing superior customer support via email, telephone, and other electronic medium- Assure quality of the customer experience through efficient deployment of resources, frequent customer contact, and adherence to Multiquip\'s corporate and service quality initiatives.
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