Tony Eden

About Tony Eden

Responsible for Directing Multiquip Service and Warranty Management for the the California Northern Nevada markets.Market Business Development- Managing Director in developing, deploying and maintaining a healthy level of Multiquip Authorized Service Centers (ASC) in the California, primarily in the large metropolis markets- Dealer/Distributor technical support. Regular face to face visits to key dealer/distributors- Develop and conduct (Lead Instructor) Multiquip Service Training classes on vibratory rammers, plate compactors, walk-behind soil compaction rollers, de-watering pumps(trash, clean, submersible), generators, welders, concrete finishing trowels(walk-behind/ride-on), concrete-masonry pumps, buggies, flex-shaft concrete vibrators, high-cycle vibrators, rebar cutting/bending equipment- Key figure in development and design of Multiquip Service Website http://service.multiquip.com- Instructional/training technicians/mechanics in hydraulics, four cycle/diesel engine overhaul, hydraulic schematics, electronic schematics, and power generation- Responsible for managing Multiquip warranty management (approvals/denials) for the California/Northern NV Markets- Attain or exceed established business objectives through the combined efforts of the California sales/service team. Work closely with sale managers to assist in securing new service opportunities and retain current business. Work collaboratively to build and maintain productive working relationships with sales members, customer support team members, management and other FSMs- Build and maintain solid customer relationships by providing superior customer support via email, telephone, and other electronic medium- Assure quality of the customer experience through efficient deployment of resources, frequent customer contact, and adherence to Multiquip\'s corporate and service quality initiatives.

Experience

1. Senior Manager, Field Service

   Multiquip Inc.

   Jan 2012 — Present · CA, US

   Responsible for Directing Multiquip Service Management for the the California and Northern Nevada markets. Lead Class Instructor for all corporate based \"Construction Equipment\"(CE) classes Market Business Development- Managing Director in developing, deploying and maintaining a healthy level of Multiquip Authorized Service Centers(ASC) in the California- Dealer/Distributor technical support. Regular face to face visits to key dealer/distributors- Develop and conduct Multiquip Service Training classes on vibratory rammers, plate compactors, walk-behind soil compaction rollers, de-watering pumps(trash, clean, submersible), generators, welders, concrete finishing trowels(walk-behind/ride-on), concrete-masonry pumps, buggies, flex-shaft concrete vibrators, high-cycle vibrators, rebar cutting/bending equipment- Instructional/training technicians/mechanics in hydraulics, four cycle/diesel engine overhaul, hydraulic schematics, electronic schematics, and power generation- Responsible for managing Multiquip warranty management (approvals/denials) for the California Markets- Attain or exceed established business objectives through the combined efforts of the California sales/service team. Work closely with sale managers to assist in securing new service opportunities and retain current business. Work collaboratively to build and maintain productive working relationships with sales members, customer support team members, management and other FSMs- Build and maintain solid customer relationships by providing superior customer support via email, telephone, and other electronic medium- Assure quality of the customer experience through efficient deployment of resources, frequent customer contact, and adherence to Multiquip\'s corporate and service quality initiatives- Ensure customer satisfaction through quality field service processes that maximize technician productivity and efficiency.

Education

• Universtity of Multiquip

  Lead Instructor - CE products

• Advanced Diesel/Gas Driven Engine Overhaul Master Trainer

  Engineering: Engines

  1986 — 1987

• Certified Master Trainer Wacker Neuson Corporation

  Mechanical Engineering

  2006 — 2009

• Advanced Firefighting School

  Firefighting

  1986 — 1987

• Advanced/Master Air Condition and Refrigeration Trainer

  Engineering: Air Condition and Refrigeration Trainer

  1986 — 1987