Tony Dipasquale
- Role
- Vice President of Operations at Workmerk
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Tony Dipasquale
As a dynamic, outgoing, and results-oriented management professional with expertise in…
Experience
Vice President of Operations
Feb 2019 — Present
Built upon the belief that employees are born to adapt in a rapidly changing world, WorkMerk provides technology solutions that enable organizations to thrive. The company achieves this vision by driving optimization in the workplace utilizing proprietary artificial intelligence technology to engage, inform, and reward workers. The company\'s business process optimization tools are tailored to helping companies increase profitability, reduce costs, and mitigate risk. CONSULTANT (02/2019 - 8/2019) SaaS start-up enterprise; establish SaaS implementation process (kick-off, project management, training, deployment, customer success); install operational / back office structure, workflows, reporting, etc. VICE PRESIDENT OF OPERATIONS (08/2019 - Present) Define the customer journey using KPIs, data analytics, and performance metrics. Provide leadership and guidance in shaping workplace culture and defining success. Leverage TQM, Lean Six Sigma, and Balanced Scorecard methodologies to define, establish, and enhance process workflows, productivity, reporting, and overall team achievements while enhancing the customer experience. Create design documents and process maps, defining product functionality specifications; primary contact with developers/engineers; and serve as main product, functionality, UI/UX tester using agile methodology.
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