Tony C.
Sr Systems Support Manager @LogixHealth
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WORK HISTORY
Sr Systems Support Manager @LogixHealth
Managing two teams: System Support and System Admin while partnering with offshore in delivering technical services to clients, internal/external users, and offshore partners. •Provided oversight of Technology Services; System Administration and Support Services to Clients, including internal and external corporate users and partners. •Work closely with offshore counterparts in identifying and resolving technical and support issues •Manage Technology procurement, maintenance and upgrades of user’s technology •Troubleshoots complex hardware and software problems such as; Workstations, Servers, Azure, O365, Network, Citrix, VPN, VOIP Phone System, Mobile Devices, Printers and Scanners •Managed company-wide support of end-user technologies platform to drive customer productivity and satisfaction for internal/external users, including partners and vendors. •Collaborating with Operation Management and Technology group to implement new technologies in improving operational efficiency and security while identifying/implementing technical solutions. •Developed and enhance organizational goals, policies, procedures, security, and technologies. •Act as liaison with Technology & Operations departments; including clients and vendors •Interfacing with executive management, both internal and external •Involved in Operation assets, including procurement and managementtensive experience in Incident Management and Security; abide by HIPPA and SOC II compliance •Build Technical teams, based environment that aligns with company business, way of working and competencies •Manage technical issues, hires staff, design and implements training schedule, assign tasks and projects, problem resolution, service level attainment, performance evaluation, and related management activities
EDUCATION
Northeastern University
Part Time, Business
Mass Bankers
Certificate, Business
Wentworth Institute of Technology
Certificate, Technology
SKILLS
ABOUT TONY C.
Motivated and result oriented Technical Manager with extensive experience in designing, building and supporting infrastructure systems in the following sectors: Services, Technology, Financials and Government. High interpersonal and communication skills have enabled me to work effectively across departments and management while aligning technology with business goals. Successfully integrated offshore services while implementing process improvements which increased customer satisfaction and reduced operation costs.Specialties: Operating Systems Windows 10, Azure, Windows Server, VMware ESXi, MS-Hyper-V, MAC, and UNIXSkills: • Team Management • Customer Service • Budgeting/Planning • Helpdesk Management • Project Management • Infrastructure System Design and Implementing • Disaster Recovery/Planning/Testing • Vendor & Contract Management • Technology Procurement
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