Tonya Perry

About Tonya Perry

Contact Information: t••••@trpconsulting.com |(215) Proven leader of people, programs and processes throughout my professional journey of 21 years, in the Telecommunications industry. My expertise stems from managing, leading & developing cross-functional teams around numerous projects and products. I have worked Nationally with Retail & Wholesale clients, Call Centers, Business Offices, Database Centers, Technology departments & Marketing Teams. Specialities: Project & Product Management, Process Improvement & Process Management, Productivity & Efficiency Improvements, Operations Management, Change Management, Public Speaking, Training & Development, Mentoring, Coaching, Contract Management, Staff Leadership, Sales & Revenue Growth, Vendor Relations, Strategic Planning, Cost Reduction, Customer Relations, Problem Resolution, Business Planning, Database Administration, and Organizational Effectiveness for Fortune 500 & 50 companies.I love working with & helping people accomplish their goals through customized Systems, Strategies & Solutions. When I am not working you can find me singing, traveling, bike riding, and mentoring young people or spending time with family & friends. My motto is “Work Smarter, NOT Harder.”

Experience

1. Team Leader- Portfolio Management

   Blue Cross NC

   Dec 2023 — Present

   Leads and directs high performing teams focused on delivering complex business and technical portfolio and program solutions. Provides tactical support to deliver on enterprise strategies; defines and implements standards and best practices to ensure business objectives are met; aligns portfolio and program deliverables to enterprise goals.Job DescriptionJob Description• Leads and directs teams in achieving business objectives by facilitating the delivery and/or management of complex portfolios or programs• Creates consultative partnerships with key stakeholders in the formation and execution of enterprise portfolios and programs• Develops plans for identifying, engaging, and communicating with stakeholders to set consistent expectations. Provides timely and transparent communications to senior leadership about barriers to achieving portfolio and program objectives along with recommendations on how to address them• Partners effectively with all levels of leadership, vendors, and cross-functional teams• Collaborates with the manager in the planning, directing and leadership of activities pertaining to portions of an assigned enterprise portfolio or program• Ensures alignment and prioritization of portfolios and programs to strategic direction and goals• Assembles, mobilizes, and motivates teams by setting direction and defining approaches• Manages allocated resources against approved hours and scope at initiative, portfolio, and program level• Stays abreast of industry trends and portfolio/program practices and methodologies. Shares and influences best practices within the department.• Identifies opportunities and drives continuous improvements

Education

• West Chester University of Pennsylvania

  Bachelor of Science, Business Management

  1988 — 1991

• Keller Graduate School of Management of DeVry University

  MBA, Business Management

  2003 — 2005

Skills

• Business Development
• Call Centers
• Development & Delivery of Training
• Great Organizer
• Competitive Analysis
• Wireless
• Telecommunications
• Public Speaking
• Start-Ups
• Vendor Management
• Crm
• Team Management
• Budgets
• Product Management
• Management Consulting
• Cross-Functional Team Leadership
• Account Management
• Business Process Improvement
• Change Management
• Strategic Partnerships
• Leadership
• Project Planning
• Process Improvement
• Human Resources
• Productivity
• Training
• Customer Satisfaction
• New Business Development
• Marketing
• Business Strategy
• Salesforce.com
• Program Management
• Highly Motivated Self-Starter
• Positive Energy
• Sales
• Management
• Team Building
• Product Marketing
• Strategy
• Project Management